Privacy Policy
1. Introduction
At Parent Pathway HQ (“we,” “our,” or “us”), accessible via parentpathwayhq.com (the “Website”), we are committed to protecting your privacy and safeguarding your personal data. We understand the sensitivity of the personal information you entrust to us, and we take our responsibilities under applicable privacy legislation seriously. This Privacy Policy outlines how we collect, use, store, and share your personal data in accordance with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Scope of This Policy and Data Controller Role
This Privacy Policy applies to all users of the Website and associated services, including visitors, registered users, customers, and individuals contacting us through our support channels. Parent Pathway HQ is the data controller responsible for the processing of your personal data under applicable data protection laws, including the GDPR and CCPA. This Policy governs all personal data collected or processed through the Website, communications, and related online offerings.
3. Categories of Data We Process
We collect and process a variety of data depending on your interactions with parentpathwayhq.com, including the following categories:
A. Usage Data
Information related to how you interact with the Website, including your browser type, IP address, device identifiers, geographic location, pages visited, session duration, and referral sources.
B. Account Data
Data submitted during account registration or management, including your full name, email address, mailing address, telephone number, and password credentials.
C. Profile Data
Information about your personal preferences, purchase histories, product or service behavior, and other interests provided through your use of the Website.
D. Communication Data
Records of correspondence between you and Parent Pathway HQ, including customer support inquiries, contact form submissions, and any other interactions through electronic communications.
E. Technical Data
Device-specific and system-level data such as your operating system, browser configurations, screen resolution, language settings, and diagnostic data.
F. Transaction Data
Details of services you have purchased or inquired about, including payment information (processed securely by third-party providers), billing addresses, and delivery or fulfillment records.
G. Preference Data
Any data related to your communication preferences (e.g., opt-ins to newsletters or promotional offers), and interests noted through services or marketing interactions.
4. Legal Bases for Processing Personal Data
We process your personal data lawfully, based on one or more of the following legal bases:
– Consent: Where you have given explicit consent for processing activities (e.g., receiving marketing emails).
– Contract: Where processing is necessary to fulfill contractual obligations (e.g., providing you with purchased services).
– Legal Obligation: Where processing is required to comply with applicable laws or regulatory obligations.
– Legitimate Interests: Where processing is necessary for our legitimate business interests and those interests are not overridden by your fundamental rights and freedoms.
5. Your Rights Under GDPR and CCPA
Subject to applicable law, you have the following rights regarding your personal data:
– Right of Access: You have the right to request information about the data we hold about you.
– Right to Rectification: You may request the correction of inaccurate or incomplete data.
– Right to Erasure: You can request the deletion of your personal data, subject to applicable retention obligations.
– Right to Restriction: You have the right to request that we restrict processing your data in certain circumstances.
– Right to Data Portability: You may request a copy of your data in a machine-readable format.
– Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw it at any time.
– Right to Object: You may object to data processing based on legitimate interests, including profiling or direct marketing.
– Do Not Sell My Personal Information (CCPA): California residents may request to opt out of the sale of their personal information.
To exercise any of these rights, please email [email protected] with your request. We may need to verify your identity before proceeding.
6. Security Measures
We implement robust technical and organizational security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include:
– Data encryption during transmission and storage
– Role-based access controls and authentication mechanisms
– Server and software firewall protections
– Regular security training for personnel
– Redesigned data backup and recovery architectures
We continuously review our security protocols in line with evolving industry standards.
7. International Data Transfers
Where your data is transferred outside the European Economic Area (EEA) or other jurisdictions with adequate data protection laws, we ensure appropriate safeguards are in place. Transfers are conducted using Standard Contractual Clauses or equivalent mechanisms approved under GDPR. We take all necessary steps to ensure your information remains protected in compliance with regional requirements.
8. Data Retention
We retain your data only as long as necessary to fulfill the purposes for which it was collected, including legal, regulatory, accounting, or reporting obligations.
– Account and Profile Data: Retained for the duration of your account and up to 3 years after closure
– Transaction Data: Retained for a minimum of 6 years to comply with financial regulations
– Communication Data: Retained for 2 years for service quality and legal purposes
– Technical and Usage Data: Retained for no longer than 12 months unless anonymized
– Preference Data: Retained until you update your settings or withdraw consent
9. Cookie Policy
parentpathwayhq.com uses cookies and similar tracking technologies to enhance user experience, measure interactions, and provide essential services. These include:
– Essential Cookies: Required for core site functionality such as login or page navigation
– Functional Cookies: Enable additional site features, such as remembering your preferences
– Analytics Cookies: Measure how users interact with the Website and generate insights
– Performance Cookies: Improve page load speed and user interface responsiveness
10. Cookie Management and Compliance
You may manage your cookie preferences through your browser settings or via our cookie management banner upon your first visit to the Website. Where legally required, we obtain user consent before placing non-essential cookies in accordance with GDPR and CCPA requirements. California residents may opt out of tracking by selecting the “Do Not Sell My Personal Information” function, if and when implemented.
11. Children’s Privacy
Parent Pathway HQ does not knowingly collect or process data from children under the age of 13. If you believe a child has provided us with personal data without parental consent, please contact us immediately at [email protected], and we will take prompt steps to delete such information.
12. Policy Updates and Notifications
We reserve the right to update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or best practices. Updates will be published on parentpathwayhq.com, and we will take reasonable steps to inform you of significant changes that may affect your rights or how your data is handled.
13. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact our privacy team at:
Email: [email protected]
Website: https://parentpathwayhq.com
We are committed to full compliance with applicable data protection regulations and will respond to your inquiry promptly and transparently.